Dhokebaji's Terms & Conditions — Transparent & Easy to Understand

dhokebaji (hereinafter referred to as "the Platform", "we", or "us") is an internationally licensed online gaming platform that provides betting and casino gaming services to residents of select countries, including Bangladesh.

This Terms & Conditions document constitutes a legal agreement between you and dhokebaji. By accessing, browsing, registering on, or using any service on the platform, you are agreeing to these terms.

Dhokebaji is committed to keeping these Terms & Conditions clear and transparent. Instead of complex legal language, we've presented everything in plain, easy-to-understand English. If anything is still unclear, our support team is always ready to help.

To open an account and use dhokebaji's services, you must meet the following requirements:

• You must be 18 years of age or older is required.
• You must not reside in a country or region where online gaming is strictly prohibited.
• You must register using your real identity — creating an account in someone else's name is not permitted.
• You must register voluntarily and in a sound state of mind.
• You must use your own account — playing on behalf of or at the direction of another person is strictly prohibited.

Accurate and complete information is required when registering at dhokebaji. Providing false or incorrect details may cause issues during account verification and could result in withdrawal delays.

• One Person, One Account: If multiple accounts are found under the same individual, all accounts will be closed.
• Password Security: Keep your password private. If you share it with someone else, you are responsible for any security issues that arise.
• KYC Verification: Withdrawals above a certain amount require identity verification using a National ID card or passport.
• Information Updates: If your name, address, or contact details change, please notify our support team immediately.
• Account Inactivity: If there is no activity on your account for 12 consecutive months, it may be marked as inactive.

There are a few important rules to follow when making deposits and withdrawals at dhokebaji. We support over 12 payment methods, including bKash, Nagad, and Rocket.

• You may only use payment methods registered in your own name.
• Depositing or withdrawing through a third party is strictly prohibited.
• If KYC verification is not completed at the time of withdrawal, your request may be delayed.
• Dhokebaji reserves the right to request additional verification for any suspicious transactions.
• We strictly follow AML policy to prevent money laundering.

Dhokebaji regularly offers welcome bonuses, reload bonuses, cashback, and special promotions. Each bonus comes with its own terms, which you should read carefully before claiming.

• Wagering Requirement: Each bonus comes with a wagering requirement (typically 10x to 30x). Winnings from a bonus cannot be withdrawn until this requirement has been met.
• Bonus Validity: Every bonus has an expiry date. Any unused bonus will be forfeited once that date has passed.
• Game Restrictions: Some bonuses cannot be used on certain games. This will be clearly stated in each bonus's terms.
• One Bonus at a Time: Multiple bonuses cannot be active at the same time unless specifically permitted.
• Bonus Abuse: Any account found abusing or manipulating the bonus system will be suspended and all associated bonuses will be forfeited.

All games on dhokebaji are sourced from internationally certified providers and use a certified Random Number Generator (RNG). This ensures that every game outcome is completely fair and random.

• If a technical error occurs during gameplay, that round will be considered void and your stake will be refunded.
• The dealer's decision in Live Casino games is final.
• If a match is cancelled in Sports Betting, your stake will be fully refunded.
• Any attempt to exploit game rules or manipulate software will result in immediate action.
• If your internet connection drops during an active bet, the game's own rules will apply.

The following activities are strictly prohibited on dhokebaji. Violating these rules will result in immediate account suspension and your balance may be forfeited:

• Creating multiple accounts to claim bonuses
• Money Laundering or Illegal Financial Transactions
• Use of bots, scripts, or any kind of automation software
• Attempting to Hack or Manipulate the Game System
• Harassing, Intimidating, or Deceiving Other Members
• Placing bets using match-fixing arrangements or insider information
• Impersonating Platform Staff

Dhokebaji believes gaming is for fun — not addiction. The wellbeing and mental health of our members is our top priority, which is why our platform always offers a range of responsible gaming features:

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
• Session Limit: Set a time limit on how long you play in a single session.
• Cooldown Period: Take a gaming break for anywhere between 24 hours and 30 days.
• Self-Exclusion: For extended breaks, you can lock your account for anywhere between 3 months and 5 years.
• Reality Check: Receive gaming time reminders at set intervals.

If you feel that gaming is having a negative impact on your life, please reach out to our support team. For more information, visit our Responsible Gaming Page Visit.

Keeping your personal information secure is one of dhokebaji's core responsibilities. We collect your data solely for the purposes of providing services, verifying identity, and ensuring security.

• Your information is never sold to third parties.
• User information may be disclosed to authorities only when required by law.
• All data is protected with 256-bit SSL encryption.
• You can view, update, or request deletion of your personal information at any time.

For more details, visit our Privacy Policy Read.

Dhokebaji reserves the right to temporarily or permanently suspend any account under the following circumstances:

• Violation of These Terms and Conditions
• If evidence of fraudulent or suspicious activity is found
• Registering with a false identity or incorrect information
• Due to Legal Obligations
• At the user's own request

Any valid balance (excluding bonuses) held at the time of account closure is generally refunded, though it may be withheld during an ongoing investigation.

Dhokebaji reserves the right to update or modify these Terms & Conditions at any time. When changes are made, we will notify you through the following methods:

• A notification will be sent to your registered email.
• A popup notice will be displayed when you log in to the platform.
• The "Last Updated" date at the top of this page will be changed accordingly.

Continued use of the platform after any changes have been made will be considered acceptance of the updated terms. If you do not agree with a change, please stop using the platform and contact support to close your account.

If you have any questions, feedback, or complaints regarding these terms and conditions, please reach out to our support team. We typically respond within 24 hours.

• Email: support@dhokebaji.ws
• Live Chat: After logging in to the platform, click the chat icon in the bottom-right corner.
• Time: 7 days a week, 24 hours a day.

To file a formal complaint, send us an email with "Formal Complaint" in the subject line. We will respond in writing within 7 business days.